Meet the team

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Publication details
Legal notices
Dealer information.
Provider & data privacy.

Publication details

Supplier of

Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator

Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com

represented by the Board of Management:

Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder

Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763

Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart

Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany

Professional regulations:

- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act

The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.

Financial services provider

Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart

Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com

Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer

Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989

Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600

Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.

and

Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.

Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10

Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart

Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany

Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV

The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.

Other companies advertising on this page:

Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com

_____________________________________________________

Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015

Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756

Monday-Friday: 8.00-18.00 hrs

Providers of dealer-specific information and offers

John Doe Car Dealership
Anystreet 1
50829 Anycity

Represented by

Joe Bloggs

Registered office and register court

Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910

Register of Insurance Intermediaries (www.vermittlerregister.info)

Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.

Contact
Tel.no:
Fax:
Email

Provider Mercedes-Benz Van Rental

Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany

Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com

Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419

Legal notices

All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.

Licence rights.

We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.

Trademarks.

Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company

Product and prices.

Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.

Cautions regarding forward-looking statements.

This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.

Some examples for this are

an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
a deterioration in our refinancing options on the credit and financial markets,
unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
changes in exchange rates and customs regulations,
a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
price increases for fuels and raw materials,
interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
a decline in the resale prices of used vehicles,
the successful implementation of cost reduction and efficiency improvement measures,
the business prospects of the companies in which we hold significant shares,
the successful implementation of strategic cooperations and joint ventures,
the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".

If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.

We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.

Liability.

The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.

Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.

Information on online dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:

>https://ec.europa.eu/consumers/odr

Dealer information.

Mercedes-Benz <Location>

LMCT #

ACN #

ABN #

Dealer privacy policy.

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Legal notice & terms.

Modern slavery statement.

Provider & data privacy.

Dealer privacy policy.

OUR PRIVACY POLICY

Mercedes Benz North Shore (MBNS) ("MBNS", “we”, ”us” or “our”) knows that our use, collection and protection of your personal information is important. We respect your personal information and privacy and committed to protecting the privacy of the personal information of our current, former, and potential customers (referred to as “customers”, “you”, “users” and “your”).

This privacy policy sets out how we manage your personal information held by us, including how we collect, use, hold, disclose and otherwise process personal information to ensure we comply with our privacy obligations. In particular:

the kinds of information we collect and hold about you;
how we collect your personal information;
the purposes for which we collect, use, store and disclose your personal information; cross border disclosure;
when we will use your personal information for direct marketing purposes;
how we keep your personal information secure
how to access, update or correct your personal information; and
how to contact us if you have any questions about privacy issues.

We are governed and comply with the Privacy Act (as amended from time to time) and Information Privacy Principles which are found in that Act.

This Privacy Policy applies to customers, potential customers, suppliers, service providers, dealers, contractors, secondees, potential employees, temporary staff and generally does not apply in relation to our current or former employees.

By providing us with your personal information whether in person, over the phone, by email, via our online and digital channels or otherwise or by authorising (either directly or indirectly) third parties to provide us with your personal information you are deemed to have read this privacy policy and you are accepting and consenting to the practices described in this privacy policy. If you provide information about any other person, then you must have authorisation from that person to provide such information to us.

If we are unable to collect sufficient personal information, we may not be able to provide you with the full benefit of our products, services and offers or our online and digital platforms.

1. THE COLLECTION OF PERSONAL INFORMATION

1.1 Kinds of information we collect and hold

MBNS only collects and processes personal information for a lawful purpose that we consider necessary for the effective functioning or activities of our business. The types of personal information we collect include but are not limited to your:

name;
gender;
age and birth date;
occupation and employment details;
contact details; residential and/or business address;
registration and driver’s licence details;
other forms of identification used to confirm your identity;
credit card and bank account details;
other financial information; current and past vehicle information and details;
cookies and website tracking;
location through anti-theft vehicle tracking technology in loan and demonstrator vehicles;
voice when we record inbound and outbound calls for quality, training and record purposes; and image by videos and photos at events, during market research or through security cameras;
educational qualifications, resume and reference checks; and
personal interests.

Anonymity

Where appropriate, we provide you with the option of remaining anonymous when entering into transactions with us, unless such anonymity would be considered unlawful or impracticable. If you elect not to provide us with your personal information, we may not be able to do business with you or consider you for recruitment opportunities.

Sensitive Information

Generally, we do not collect sensitive information. However, we may collect or obtain sensitive information about you (for example, health information and criminal record checks if you are applying for a job with us), if we have your express consent (such as for the purpose of confirming your identity) or if the collection is required or authorised by law (for example for information assurance purposes).

1.2 How we collect your personal information

MBNS takes all reasonable steps to ensure that we collect personal information by lawful means, and obtain your personal information in various ways, including but not limited to:

when you contact or correspond with us;
when you phone our customer support and assistance centres or require support;
when you attend one of our premises;
when you visit to test drive or purchase a vehicle or have your vehicle serviced or repaired or undertake the ID check associated with your use of the Mercedes me connect and smart control information and telematics services. Vehicles that you test drive or loan from us may also be fitted with anti-theft tracking technology and in this respect we may track your location;
if you order a product or service from us;
via our websites (including our microsites) including:
if you choose to supply the information to us by entering your information into the interactive sections on our websites (for example, enquiry forms, message boards, chat, profile pages, blogs, social networking features and the like). Please be aware that any information you post or disclose on these websites may be available to other site visitors and the general public (depending on the privacy settings you have in place);
if you choose to create a new login or use your existing login or otherwise provide information through our websites and microsites; when you attend a (product) focus group, review a product or complete a survey;
if you select any web links or visit any websites where cookies and website tracking is enabled;
via social media;
from competitions or promotions you have participated in or our events you have attended;
from publicly available sources (including but not limited to commercially available sources such as data aggregators and public databases) and also information that you or others may post about yourself online e.g. social media pages. This information may include things like name, demographic, interests and other publically observed data. We (or our service provider on our behalf) may combine this information from information with other information including information we collect directly from you. We may also associate information about your use of our digital services over time with your personal information, e.g. where on any occasion you have logged in, followed a link sent to you by email or where we have otherwise been able to identify you;
from third party service providers;
when you apply for work with us and during reference checks;
from government bodies, enforcement and regulatory authorities. Where you provide personal information about other individuals to us (for example, joint owners, family members or referees), we rely on you to inform those individuals that you are providing their personal information to us and tell them about this Privacy Policy.

2. PURPOSE OF COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

2.1 How we use personal information

Primarily we collect personal information so we can provide you with the best possible products and services that we have to offer, to create a more personalised experience for you, and in order to comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:

any purpose which we inform you about when we collect your personal information or to which you have provided your consent;
any purpose relating to buying, selling, repairing and loaning vehicles and parts;
registering your interest in buying vehicles, including via our microsites;
any related purpose which would be reasonably necessary or directly related to one or more of our functions or activities;
responding to enquiries in relation to products we sell and services we offer;
providing support to our customers;
customer assistance, care, contact and information;
fulfilling and processing orders and administering accounts;
roadside assistance, vehicle warranty, product issues, service measures and recalls;
marketing, event and promotional activities;
informing you of special events or offers;
market research, customer surveys, customer analysis and product development;
accounting, billing or other internal administrative purpose;
recruitment purposes;
conducting background checks, including checking against sanctions lists;
to comply with industry, legal and regulatory requirements; and/or
where permitted or required by law, a court or tribunal.

2.2 Disclosure

During the course of our day to day business, we may disclose your personal information to third parties outside our organisation, including but not limited to:

those that you have consented we disclose your personal information to, either impliedly by your conduct, verbally or in writing;
contracted service providers including but not limited to advertising and marketing agencies, financiers, insurers, mailing houses, printers, organisations that assist us to conduct promotions or market research, payroll service providers, recruitment agencies, debt collectors, data analysts, IT service providers, roadside assistance providers, database storage and service providers, cloud service providers and professional advisors;
to related companies for example, Mercedes-Benz Financial Services New Zealand Ltd that we share corporate services with for example, information technology and human resources;
for the purposes of facilitating or implementing a sale or transfer of all or part of our assets or business; and/or
as required by an enforcement authority, regulator, law, court or tribunal.

2.3 Direct marketing

Direct marketing involves us communicating directly with you to promote the sale of our goods and services. This can be achieved by an array of methods including for example, by mail, telephone, e-mail or SMS/IM/MMS and potentially by third parties on our behalf. We will obtain your consent prior to using or disclosing your personal information for direct marketing purposes.

We do not actively market to children or knowingly collect personal information about children without parental consent. Whilst we do take steps to ensure that children’s privacy and rights are not compromised, it is ultimately the responsibility of parents to monitor their children’s internet usage.

2.3.1 Electronic communications

Where we electronically communicate with you (e.g. by instant messaging, SMS/IM/MMS, and other mobile phone messaging (but excluding voice to voice communications)) for the purpose(s) mentioned above, MBNS are fully committed to full compliance with the Unsolicited Electronic Messages Act 2007.

By using our website and other online and digital channels and/or by providing us with your personal information you consent to receiving communications from us or from Permitted Recipients using the contact details you have provided (including, without limitation, via direct mailing, email, SMS, telephone call, and other phone number based messaging) which promote and market our products and services, or the products and services of others, from time to time. We take steps to ensure that our electronic communications meet the following conditions, they:

(a) will only be sent with your consent, which you either provide expressly, or in very limited circumstances, that consent is inferred by your conduct or an existing ongoing business relationship;

(b) contain accurate information about us and how to contact us; and

(c) contain a functional unsubscribe facility to allow you to opt out of receiving electronic messages from us in the future.

2.3.2 Opting out - Direct marketing and electronic communications

You can opt out of MBNS communications at any stage by contacting us using the contact details set out below or by utilising the “unsubscribe” facility included on all such communications. Once you have unsubscribed from these communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.

If you elect not to receive any direct marketing material from us, you are likely to miss out on special product and service promotions, invitations to events, publications and other items that fall into this category.

2.4 Cookies, Tracking and Retargeting Technologies

The MBNS website currently uses cookies. MBNS also records data about all visitors to this website, including but not limited to:

The Internet domain from which you access this site.
Your IP address (Your computer is automatically assigned an IP address when you surf the Internet. Your IP address is either static or dynamic. A static IP address may be identifiable to you; a dynamic address is usually not identifiable to you).
The type of browser and operating system you use.
The date and time you visited this site.
The pages you viewed on this site.
The address of the website from which you linked.

For Retargeting technologies, we do not bring any Cookie IDs into connection with personally identifiable information that we may already hold (such as your name, your address or similar). If we do wish to associate this data, we will first obtain your express consent.

When Tracking technologies are used, cookies on our websites register your interest in our products and services. In the process, random identifiers (so called “Cookie IDs) are used which are brought into connection with your name, your address or similar personally identifiable information that we may already hold (e.g. from an existing contractual relationship). On this basis, if you have already provided us with personally identifiable information, by consenting to the use of Tracking technologies you are consenting to us associating your browsing activity on our websites to you personally.

We may use clickstream services to help gather information to help us design our site, to identify popular site features and to make the site more useful for visitors. These services recorded in sequential files, and we normally do not attempt to identify individuals from these logs. However, we may use the information gathered to identify persons attempting to break into, disrupt, or damage our site. We may share this information with law enforcement personnel if we believe evidence exists, or is likely to occur, of a violation of federal, state or local laws or regulations.

3. SECURITY OF PERSONAL INFORMATION

3.1 Integrity and quality of personal information

We take reasonable care to ensure that personal information we use, store and subsequently destroy/delete (where relevant) meets certain quality requirements, in that the personal information is accurate, up to date and complete.

We will take reasonable care to ensure our database storage and service providers and cloud service providers hold your information in accordance with the Privacy Act.

3.2 Security of personal information

While care is taken to protect your personal information, unfortunately no data transmission over the internet is guaranteed as being 100% secure. Accordingly, we cannot guarantee the security of any information you send to us or receive from us online. That is particularly true for information you send to us via email as we have no way of protecting the information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Privacy Act.

MBNS follows the Mercedes-Benz Group global policies, guidelines and standards to secure your information. We continually train and remind our staff of the importance of keeping information safe and secure. We have adopted active security measures to ensure that your personal information is kept safe from unauthorised or accidental access, disclosure, alteration, loss, destruction and actions which prevent us from accessing your personal information on a temporary or permanent basis (each event being a "Privacy Breach"). These measures include:

(a) System security: Our application systems are password protected and can be accessed only by people authorised to do so. Our policies require us to encrypt confidential information, for instance, when you provide information to us using our website or when you send information from your computer to us. Security is inbuilt into the design and operations of our systems through the use of firewalls, ethical hacking and virus scanning tools.

(b) Physical security: Our premises are protected against unauthorised access by way of access card for entry, cameras, alarms and security services.

(c) Data retention: If personal information is no longer required for the purpose for which we are permitted to use, disclose or legally retain it, then we will permanently remove from a record any information by which an individual may be identified in order to prevent future re-identification from the data available. We retain information as long as needed to comply with the law or our own corporate policies and procedures.

Whilst we seek to keep your personal information secure, errors may occur from time to time and we will act quickly to investigate them and implement measures to avoid them from happening again (where possible). We will at no time sell, rent or trade your personal information to or with any other unrelated entity.

If your personal information is subject to a Privacy Breach which causes or is likely to cause serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Ac

4. LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not under our control. These websites may use cookies. It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the privacy policy on all third party websites to ensure you are comfortable with third party cookies.

We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

5. ACCESS, CORRECTION, COMPLAINTS AND ENQUIRIES

We take reasonable steps to ensure that information we collect, hold, use or disclose about you is accurate, complete and up to date.

5.1 Access to information we hold about you

At any time you can request access to information we hold about you. We aim to respond to your request within 30 days. We may charge a reasonable fee for information requests. Whilst we are obliged to provide you with access to your information, there are exceptions and those are outlined in the Privacy Act. If one of the exceptions applies to your access request, we will (if reasonable in the circumstances) work with you and attempt to provide you with access in a way to meet both of our needs. If it is reasonable in the circumstances, we will also notify you in writing if we have determined to refuse access to your personal information due to one of the exceptions listed above and the reasons for that refusal.

5.2 Correction of information we hold about you

We also encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below.

5.3 Complaints and enquiries

If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act then please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either e-mailed or posted to:

Mercedes-Benz North Shore
16 Fred Thomas Drive, Takapuna
Auckland 0622

PO Box 316 071, Wairau Valley
Auckland 0627

By phone: 09 443 3808
By email: info@mbns.co.nz

We may also require proof of your identity.

At all times MBNS strives to ensure your personal information is treated confidentially and in accordance with the Privacy Act. However, if you have any questions or complaints about the handling of your personal information, please contact us in the first instance.

Policy Changes

We reserve the right to amend this privacy policy from time to time by posting an updated privacy policy here on this website. We will collect, use, hold and disclose your personal information in accordance with our most recently updated version of the privacy policy. We recommend that you regularly review this privacy policy when you visit this website.

If you do not agree with any aspect of the updated privacy policy, you must promptly notify us. If we are unable to collect, use, hold, disclose and/or otherwise process your personal information in accordance with this privacy policy you may be unable to use, access or obtain the full benefit of some or all of our products, services, offers, or online and digital platforms.