Guest Feedback

Mercedes-Benz Customer Reviews

Your feedback is hugely important to us. It's our best indicator that we're on track for 100% customer satisfaction.

Read comments from some of our valued customers below or submit your own feedback by using the following links. We look forward to hearing from you.

The most amazing experience.

"We have spent 6 weeks looking for the perfect new vehicle and had spent a lot of time at a competitor dealership. Unfortunately, we found that the sales experience was lacking so we drove across the bridge to Mercedes-Benz North Shore.

What a difference! Victor welcomed us, asked which vehicles we were interested in, and took us for a drive in an A-Class. At our next visit, the following week, we went through the same process but drove a GLA. Victor followed-up on each visit with a timely and pleasant phone call, asking each time what additional information we would like and how he might be able to assist further. Shortly afterwards – now that he knew our needs and wants – Victor called us to let us know that he had found the exact vehicle with all of the features that we wanted.

Then… the most amazing experience. I had wanted to surprise my wife with the new GLA for her birthday. Victor and I arranged for him to surprise my wife - despite Victor being on leave, which I hadn’t even realised – Victor arrived at our home with a smile on his face, wished her a happy birthday, and handed over the keys to her new vehicle.

An amazing experience which simply confirms for me that Mercedes-Benz North Shore is dedicated to its customers through the performance of its staff. Victor has amazing customer service skills, his product knowledge is awesome, and he is totally committed to his job, which he obviously is exceptionally good at and passionate about.

We plan to tell everyone just how good your company is. Well done, and many thanks to Victor. "

– David and Kaye

An enviable and unrivalled advantage.

"It is uncommon and infrequent that I take the time to write a letter to anyone to offer a compliment. However in a world where transactions are impersonal and perfunctory my commendation to you, your business and your employees is well and truly justified."

"The process to make our decision on a new car was one compounded by competition in the luxury car segment. On enquiry though, after visiting and dealing with your competitors it was clear that Mercedes Benz North Shore holds an enviable and unrivalled advantage. Where other businesses have failed to impress me Mercedes Benz North Shore excels due to its immaculate showroom; incredibly patient, competant, flawless and needs focused consultants (in my case Chris Parker and Brendon Mearns); and stunning products."

– Jason, Auckland

Love love LOVE!

"OMG!!! I can't take the grin off my face!! I Love LOVE LOVE my new car. It it so much better than I even remember it from the test drives!! The interior is just gorgeous. The drive is so smooth. I actually had to turn the audio off to check with the on/off was working. The car is so quiet I didn't realise it had stopped at the lights!"

"I haven't used all of the bells and whistles yet but I'm slowly trying them all out. Every time I come across something new I just get more excited. I was on the motorway yesterday about to change lanes and the red triangle came on my wing mirror to tell me I had a car in my blind spot! How cool was that? You're probably getting the picture... AWESOME car... I am a true Mercedes-Benz Convert now!"

"Thanks so much for making my purchase such a special one. It was appreciated."

– Therese, Auckland

A special level of service.

"If you are trying to make your customers feel that little bit extra special for doing business with Mercedes-Benz North Shore, then you are succeeding."

"From the easy and uncomplicated test drives - where your staff reveal that they actually know things about the cars that they are selling - to very friendly attitudes, quick organisation of finance, and right down to the friendly car handover where even details like syncing my phonebook before I leave the showroom were done for me."

"Definitely a special level of service compared to other dealers I've dealt with before.”

– Ivica, Auckland

Very slick and very professional.

Right from my first call to ask about the vehicle, through two test drives, the negotiation process, and the handing over of the keys when I collected the car, your team was very slick and very professional. As a customer, I felt genuinely valuedand I really appreciated the attention I received from both Brendan and Alex.

Picking up a car that had been perfectly groomed and with a full tank of gas, was the icing on the cake.

Receiving a follow up call from Brendan earlier this week, to check all was ok with the car, was a further example of showing how much you guys value your customers.

– Kevin, Auckland

Feedback for Mercedes-Benz Events

Andy and I just wanted to say thank you so much for the opportunity that you extended to us both to experience the day at Hampton Downs. Neither of us really had any idea on exactly what the day was going to bring, but I can confirm that it exceeded any expectations we had.

The day ran like precision clockwork and both you and Mercedes-Benz New Zealand deserve a pat on the back for delivering a non-stop action packed day.

From our first ever meeting with Mercedes Benz-North Shore, you and your staff have gone out of your way to impress and make us feel like we are your one and only customer, we are both happy to say that a year on, nothing has changed; we still feel that the red carpet is rolled out every time we make contact with your company.

Keep up the great work!

- Steve, Auckland

A big thank you to you and your team for putting on a great day. When it comes time to buy a new vehicle, the technology and the passion shown by the Mercedes-Benz team makes it very hard to look elsewhere.

- Richard, Auckland

WOW. What a day. Thanks soooooo much for the invite. I had a blast. Great information about the brand and I learnt a lot for sure about my car. Awesome!!!!

- Laurie, Auckland

Thank you for the invitation to the Mercedes-AMG Driving Academy.

I thoroughly enjoyed the experience. I learnt so much about what my E-Class and SL-Class could achieve.

The instructors were so efficient and professional.

- Allan, Auckland